FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR RATE?
Transcription rate is $1 per audio minute for good quality audio without timestamps and with a simple format.
For good quality audio with timestamps and/or more complex formatting, the rate is $1.30.
For rush transcription,less than 24 hours, our rate is $2 per minute.
For difficult audio, we have the right to refuse to do the project or charge an extra fee. Please contact us to see if it can be transcribed. Thank you.
For editing or typing services, please contact us.
HOW DOES THE FREE TRIAL WORK?
The free trial includes 10 minutes of audio.
WHAT IS YOUR TURNAROUND TIME?
Our turnaround is 12-24 hours or less. Turnaround depends on the volume of work, quality of the audio as well as our capacity. For fast turnaround, check for availability. Please contact us for large volume or difficult audio turnaround times.
WHAT DO YOU CHARGE FOR MULTIPLE SPEAKERS?
The same rate. There is no extra fee for multiple speakers.
WHAT ABOUT DIFFICULT AUDIO?
If the quality of the audio is too difficult, we reserve the right to decline to do the work or charge an extra fee.
HOW DO I PAY YOU?
Payment is via PayPal. We'll send an invoice when we receive your audio.
HOW DO I SEND THE AUDIO?
HOW DO I RECEIVE THE TRANSCRIPT?
We'll email the completed transcription as a Word document.